FAQ
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SERVICE FAQ
PRODUCT FAQ

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What's your MOQ? Can I mix styles and colors?

All of our watch is stainless steel. For customized style, the moq is 300pcs-500pcs, 100pcs per color. If stock style, the moq is 100pcs.

What's the delivery time?

For customized watch order under 1000pcs, normally it takes 35-45 working days after confirm details and order details. But shipping has to be arranged after we receiving the banlance cost.For stock watch order, normally it takes 7 working days after confirm all details.

Can you make our own logo or brand name on the watch?and our own design?

Yes, we can make your logo or brand name on the watch and we can make it free for you. Your logo or brand name can be customized on the dial, caseback, strap, buckle and packing boxes. It is also okay to produce the watch according to your provided samples or designs. And we will keep them NON DISCLOSURE.

What about the warranty?

All the watches will be 100% inspected by our QC department before shipment. But any problems  you find after receiving the goods, please contact us immediately for solutions. We provide 12 months warranty from the date of delivery. We can repaire the defect part for free and stand all shipping cost.

Can you ship to my country? How long will the shipment take?

Yes, we can ship the goods by DHL/Fedex/UPS. The shipping cost mostly depends on the final choice for the watch model, packing, for sure we will recommending the most economic one for you.For the time, it normally takes 3-5 working days. 

What's your packing options?

We offer two packing options for our customers.1. Free packing, our normally packing is 1pc/opp bag + bubble bag.2. Customized packing box, but it needs extra charge, and the MOQ is 300pcs.  

How can I get video chat?

Please send us an email and tell us you want video chat. Then we will have professional sales worker contact you and arrange video chat time. 

What material avaliable can I use for watch cases?

Because we company is specializing in high-end quality watch, we use 316L stainless steel or 304L stainless steel to make the watch case.

How to order sample watch? Can I get it for free? And the sample delivery time?

After you send us watch inquiry, we will have professional worker to contact you. Then you tell us your sample order request, we will offer you the sample cost and sample watch design.The sample cost depends on the model you choose and the quantity you need, normally will cost USD200-USD280 for customized sample, USD50 for stock sample. Sample cost will be refunded if your mass order over 500pcs.The delivery time is 15-20 working days for customized sample, 48 hourse for stock sample.

What‘s the best price of this watch?

Watch price depends on different requirements about material, movement,quantity,ect. Please contact us, we will offer you the best price for you. Price is negotiable final deal price will make you feel fair. 

Do your watches meet Europe & American standard? And what kinds of certificate would you have?

Yes, our watches can meet Europe & American standard, such as CE.ROHS, REACH, SGS, etc. It is okay to offer certificates, but we need extra chage for testing fee.

What's your payment terms?

We accept T/T(band transfer)/ Credit Card/ Paypal/ E-checking/Alibaba Trade Assurance.For sample cost, please pay full amount to avoice high service fee.For mass order, please pay 30% deposit in advnce, after we finish production and send you mass order pictures, please pay all balance before shipping.